Request form custom field
Shoppie now includes a new custom field type that enhances the Report a problem feature within My Assets by enabling the integration between asset selection and support ticket creation.
To use this field in your Jira instance, create it from the Custom fields section in the administration settings
Once the field is created, you can add it to the request type form of your Jira Service Management project to ensure it's visible to users when submitting a request. In the example below, the Shoppie JSM Assets field type has been renamed and configured for the ‘Computer support’ request type.
After being added to the request form, the field will automatically populate with the asset selected in the My Assets dialog. This works by appending the asset ID to the URL of the request type button in My Assets.
Alternatively, if no asset ID is passed in the address bar, the field will display a button that opens the My Assets dialog, allowing the user to select or change the asset manually.
The stored value is a simple string composed of the asset name and its ID. At the moment, this is the only information displayed in the created request on the portal.
In the work item and Agent views, the rendered field appears as a clickable link that directs to the corresponding object in Assets. Clicking the field in the work item view opens the object in a new tab in Assets.
